Refund Policy
At SMMSun, customer satisfaction is our priority. Check our Refund Policy for clear guidelines on returns and refunds. Your trust in us is valued, and we strive for a positive experience. Last Updated: [01/01/2024]
1. Introduction
At SMMSun, we prioritize our customers' satisfaction. This refund policy outlines the conditions under which refunds can be made. Once a deposit is completed on smmsun.com, it cannot be reversed, and no refunds will be issued to your payment method. Your balance must be used for orders on the website. If you have any remaining balance, you can request a refund through your preferred payment gateway in certain circumstances. We will process the refund within 24-72 hours. Please note that refunds are not available for PayPal and card payments.
2. Eligibility for Refund
a. Non-Delivery of Service: If a purchased service isn't delivered within the
promised timeframe, you may be eligible for a refund.
b. Service Issues: If the service delivered significantly deviates from the
description or fails to meet the described standards, you can raise a refund
request.
3. Non-Refundable Circumstances
a. Change of Mind: If you change your mind after making a purchase, you are not
eligible for a refund.
b. Misuse or Breach: Accounts that are terminated or suspended due to violations of
our Terms of Service will not be refunded.
4. Partial Refunds
There may be instances where only partial refunds can be approved.
a. If you've used some, but not all, of the purchased services.
b. If the delivered service only partially meets the description.
5. Refund Process
To initiate a refund:
a. Contact our support team via [smmsunpro@gmail.com] within 10 days of your
purchase.
b. Please provide a valid reason for your refund request and include any necessary
supporting evidence.
c. Our team will review your request and inform you of the decision within a
specified timeframe 10 working days.
6. Refund Mode
The payment method used will be utilized for issuing refunds. That was originally used. Within 5-10 business days.
7. Late or Missing Refunds
If you have not yet received your expected refund, it is recommended that you check with your bank or credit card company. Please note that the refund may take some time to be officially posted. If you still need reimbursement after following those steps, kindly contact us. Us at [smmsunpro@gmail.com].
8. Changes to This Refund Policy
SMMSun reserves the right to modify this policy. Updates will be posted on this page. Users should visit this page for any updates frequently.
9. Contact Us
Please contact us for queries, clarifications, or feedback regarding this policy.